Celebrating 40 years of service to the Metro Atlanta Community


  Contact : 404-373-2727 | 24 hours a day 7 days a week

Update to Caregiver Staff – 9.23.20

Dear Personal Care Employees:

We are writing to let you know that we were notified that a Canterbury Court employee on the second floor tested positive for COVID-19. They have had two employees that tested positive last week as well. As a precautionary measure all residents on the second floor are being tested, as well as all employees. Moving forward all staff working on their healthcare floors will be tested twice a week. Personal Care employees who work at Canterbury Court can be included in this testing. No Personal Care employees or clients were exposed.

I did not expect to be sending out a COVID-19 update seven months after the first one. This pandemic has been hard on the healthcare industry, frontline employees, parents, and our older adults. We continue to ask that you comply with all community policies. Wearing a mask while delivering direct client care is required. You may remove your mask while you are appropriately distanced.

As a reminder, we would like you to turn in any COVID-19 test results that you have. Please email copies of results to me, or text them to us. We will help facilitate testing for anyone who wishes to receive it. Testing is free. If you are traveling please make us aware of the travel so we can discuss testing options.

If you are exposed to COVID-19 reporting it to us is mandatory. It is strongly encouraged that you wear your face mask in public and use precautions when at gatherings and in public. Please continue your diligence in practicing safe physical distancing and proper hand-washing. We appreciate all the efforts that everyone is taking to remain as safe as possible and know that these efforts are making a difference.

If you have any questions or concerns please do not hesitate to contact us.

With gratitude-

Danielle Grabol, CCM
Chief Operating Officer/Owner
Personal Care, Inc.

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Update to Personal Care Clients and Families – 7/2/20

Dear Personal Care Clients and Families:

As we head into the holiday weekend, we want to bring to your attention the realities of what is happening in our community. COVID-19 is on the rise again. Many of you may already have a family member who has either been exposed or tested positive. We are reiterating to all Personal Care employees, clients, client family members and office staff the importance of wearing a mask in public, physical distancing, proper hand washing, and disinfecting commonly touched surfaces

We learned yesterday that one of our clients tested positive for COVID-19. They were tested following exposure to a family member who also tested positive. One Personal Care Employee worked with the client. She has tested negative for the virus and will be tested again next week. She is displaying no symptoms.  At this time, no Personal Care employees have tested positive for COVID-19. Your hand washing, mask wearing, and physical distancing are working. COVID-19 still poses a real threat and we must continue to take all precautions possible to remain safe. We are continuing to ask employees who do not feel well to not report to work.

If you are exposed to someone who has tested positive for COVID-19 please contact us immediately. We would ask that you refrain from visiting your family member until you have received a negative COVID-19 test or have self-quarantined and are asymptomatic for 14-days. If you travel out of Georgia, we suggest that you self-quarantine and wear a mask upon returning and resuming services. All clients returning from hospitals and skilled nursing facilities are asked to wear a mask and self-monitor for COVID-19 symptoms if they are unable to receive a COVID-19 test.

We are encouraging all clients and staff to take advantage of testing opportunities when they become available throughout the community. As some of the communities that we serve are now requiring regular COVID-19 testing, we are exploring various options to meet these requests. Gloves, masks, hand sanitizer and cleaning products are still in high demand and the cost to procure these items continues to rise. If you are in need of any supplies please contact us.

Many communities have extended their restrictions on visitation until July 15th or later. The continued isolation and limited social engagement are difficult on everyone, particularly our clients. Our caregivers are working harder than ever to try and fill the gaps as best they can. FaceTime and Video visits with Amazon Show are highly encouraged. If you are planning on dropping off supplies or visiting with someone, we ask that you coordinate this with us ahead of time so we are able to let you know what items might be needed. As a reminder, Personal Care caregivers are not allowed to fill up weekly medication dispensers, or dispense medication from prescription pill bottles. We are happy to meet you outside with the dispensers and medications if needed.

Like you, we had hoped this summer would find us adjusting to our new “post pandemic” normal and starting to resume some of the activities we enjoy. We are committed to being as transparent as possible as we continue to navigate these waters together.

If you have any questions or concerns please do not hesitate to contact me at 404-373-2727.

Regards,

Danielle Grabol

COO/Owner

 

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Update to Personal Care Employees – 7/2/20

Dear Colleagues,

As we head into the holiday weekend, we want to bring to your attention the realities of what is happening in our community. COVID-19 is on the rise again. Many of you may already have a family member who has either been exposed or tested positive. Your diligence in practicing social distancing is more important than ever. Wear your mask; wash your hands frequently. Disinfect your environment both at work and home frequently. If you need additional supplies for doing all this, please let us know.

We learned yesterday that one of our clients at a Senior Living Community tested positive for COVID-19. They were tested following exposure to a family member who also tested positive. One Personal Care Employee worked with the client. She has tested negative for the virus and will be tested again next week. She is displaying no symptoms.

At this time, no Personal Care employees have tested positive for COVID-19. Your hand washing, mask wearing, and physical distancing are working. COVID-19 still poses a real threat and we must continue to take all precautions possible to remain safe. If you have a fever or do not feel well, we ask that you contact us immediately.

If you are exposed to someone who has tested positive for COVID-19 please contact us immediately. You will be required to take a COVID-19 test before returning to work. If you travel out of Georgia you are required to get a COVID-19 test upon your return. If your family members travel and you do not, please refer to all of our directions around social distancing, mask wearing, and disinfecting. If you are planning to travel please let us know before you depart and we can schedule the COVID-19 testing when you return. All office staff have had several COVID-19 tests. They are uncomfortable but not painful, and not frightening. We have been to CVS, Walgreens, and the Department of Public Health sites. All of them have been well run and staffed with compassionate people. We understand the inconveniences of our new reality and we are committed to getting through this together.

If you are interested in a COVID-19 test please contact us. We encourage you to take advantage of testing opportunities when they become available throughout the community. We will continue to send you testing resources as we learn of them. Some of our facility clients are now requiring regular COVID-19 testing, so we may be calling you to schedule you for mandated testing. We will work to find a site near your home when possible.

Many facilities have extended their restrictions on visitation until July 15th or later. The continued isolation and limited social engagement are difficult on everyone, particularly our clients. You continue to provide a lifeline and much-needed companionship to your clients and for that we and their families are grateful. The work you do is more critical now than ever and we appreciate your continued commitment to being as safe as possible. We will continue in our commitment to be as transparent as possible in our communication to you. Like you, we had hoped that this summer would find us recovering from this pandemic. Self-care is important in these times and we encourage you to find ways to renew yourself.

If you have any questions or concerns please do not hesitate to contact me at 404-373-2727.

Stay safe!

 

Danielle Grabol

COO/Owner

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An Update to our Care Givers – 6/8/20

Hello All,

As the COVID-19 pandemic has continued, our protocols remain in accordance with the Centers for Disease Control and the local Department of Public Health guidelines. At this time no Personal Care Employee has tested positive for COVID-19. We are grateful for this and will continue our diligence in our practices to ensure client and employee safety.

We are continuing to ask that you use a mask when delivering direct client care. When you are outside of a six-foot distance from your client your mask can be removed. You will be asked to wear a mask into any facility you are working in, and while in any common areas. As summer vacationing and travel resumes, we are asking staff who have traveled out of state to receive a COVID test upon return. We will continue to ask that health declaration forms be completed, and staff report any exposures of symptoms that they are experiencing. In the spirit of transparency, we will continue to provide you with updates when needed. There have been no additional COVID-19 cases reported within the communities we work in.

As continuing care retirement communities begin their gradual re-openings, we will continue to work closely with management teams to ensure the highest level of safety possible. Any client who is hospitalized or receives an outpatient procedure will be asked to wear a mask for 7-days upon their return, unless they have received a negative COVID-19 test.

These are challenging times in our society right now, and it is through the continuation of support and kindness for one another that leave us optimistic and encouraged. As our conversations and dialogues shift, we will continue to keep you updated as best we can.

If you have any questions, concerns, or comments please do not hesitate to contact me at 404-373-2727 or by email.

Regards,

Danielle

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An Update to Our Clients – 6/4/20

Dear Personal Care Clients:

As the COVID-19 pandemic has continued, our protocols remain in accordance with the Centers for Disease Control and the local Department of Public Health guidelines. At this time no Personal Care Employee has tested positive for COVID-19. We are grateful for this and will continue our diligence in our practices to ensure client and employee safety.

Caregivers will be asked to continue using a mask when delivering direct client care. When they are outside of a six-foot distance from client’s, masks can be removed. Any client who is hospitalized or receives an outpatient procedure will be asked to wear a mask for 7-days upon their return, unless they have received a negative COVID-19 test. As summer vacationing and travel resumes, we are asking staff who have traveled out of state to receive a COVID test upon return. We will continue to ask that health declaration forms be completed, and staff report any exposures of symptoms that they are experiencing. In the spirit of transparency, we will continue to provide you with updates when needed. There have been no additional COVID-19 cases reported within the communities we work in.

To date we have raised a little over $10,000 for our Employee Appreciation Fund. We are short of our $20,000 goal and are hopeful that more people will contribute to the frontline healthcare heroes that have made such an incredible difference in the lives of the at-risk population we serve. If you have any questions about how to donate please let me know.

As continuing care retirement communities begin their gradual re-openings, we will continue to work closely with management teams to ensure the highest level of safety possible.

These are challenging times in our society right now, and it is through the continuation of support and kindness for one another that leave us optimistic and encouraged. As our conversations and dialogues shift, we will continue to keep you updated as best we can.

If you have any questions, concerns, or comments please do not hesitate to contact me at 404-373-2727 or by email.

Warm regards,

 

Danielle Grabol

COO/Owner

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Letter to Clients – Families – 5/20/20

May 20th, 2020

Dear Personal Care Clients and Families:

We hope that this letter finds you safe and well. Many of you are experiencing some sort of COVID-fatigue and we understand this. Our updates will continue for now and we hope that we are nearing a time when they will become less frequent.

Many of the communities that we work in are working on gradual plans to re-open. They are doing so with an abundance of caution. We will continue to recommend that our caregivers that cannot maintain six-feet of distance from their clients wear masks.   At this time, no Personal Care Employees have tested positive for COVID-19. We continue to be grateful for this, and will make rapid result testing available for any employee who wishes to have it done. As technology around antibody testing improves, we will be researching options for this as well. Personal Care employees are continuing to practice precautions around infection control and physical distancing.

We have established an Employee Appreciation Fund that will be used to help pay our caregivers for their heroic commitment to clients, families, communities, and each other. If you wish to contribute to this fund you can do so by either adding an extra amount to your payment or sending a separate check. Please let us know by a written notation or an email of your wishes. ALL OF THESE FUNDS will go directly to our employees working in the field. Funds collected will be distributed to all caregivers who have continued to work throughout the pandemic. We have currently collected $5500 towards our goal of $20,000. Personal Care will be contributing to the Employee Appreciation Fund as well, and collecting money until the beginning of June.

We continue to count our blessings and be grateful for the outpouring of support we have received that has allowed us to continue the work that we do. Countless hours have been spent sourcing masks, gloves, cleaning products, hand sanitizer, etc. Private duty homecare providers are not infectious disease experts and COVID-19 forced us to refresh and learn quickly. Our staff have adapted to the almost daily policy and protocol changes that this pandemic forced upon us.

Thank you to our clients, client family members and friends for allowing us to continue to provide care in these unprecedented times. Your trust in Personal Care is greatly appreciated.

With gratitude-

Danielle Grabol
Chief Operating Officer

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Update from Danielle Grabol – 5.18.20

Dear Personal Care Clients and Families:

Our weekly updates regarding COVID-19 will continue and we are happy to report that nothing has changed since our update last week. The communities we work in have reported no new cases of COVID and most are COVID- free. We continue to make rapid-result testing available to caregivers, and are very grateful to report that at this time no Personal Care employees have tested positive for COVID-19.

We are indebted to so many people who have helped us equip our caregivers to continue to show up every day, safe, protected, and prepared to deliver care. Our community has come together and sewn, laminated, resourced, donated, delivered…masks, disinfectant, gloves, shields, hand sanitizer, more masks. It is through this generosity and support that we have kept our staff working safely.

Our 200 office employees, nurses and nursing assistants have soldiered on in the midst of the coronavirus crisis in order to continue to deliver care. In honor of the countless ways in which we have been supported we are feeding 25 Emory Hospital employees this week and 40 Piedmont Hospital employees next week through the Meal Bridge program. We will continue to pay forward every gift and kindness shown to us in every way that we can.

We have established an Employee Appreciation Fund that will be used to help pay our caregivers for their heroic commitment to clients, families, communities, and each other. We are touched that so many of you have contacted us asking to contribute to caregivers that are continuing to show up every day to care for people who need support. If you wish to contribute to this fund you can do so by either adding an extra amount to your payment or sending a separate check. Please let us know with a written notation or an email of your wishes. If it is best for us to add an amount to your invoice we can do so at your direction. If you wish to include the contribution with your payment please indicate that you have done so. ALL OF THESE FUNDS will go directly to our employees working in the field. We will mention this opportunity in the weekly email updates through May. Our plan is to disburse these funds around the middle of June. Our company turns 40 years old on June 11, and we will be adding some money to this fund as well, as we celebrate our employees and this milestone.

Our healthcare heroes are staying the course. They continue to use precautions, wear masks in public, and many are leaving their homes only to go to work. Our staff are committed to their roles in caring for an at-risk population. Thank you for your continued trust that allows us to deliver the care you deserve.

With gratitude-

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Update to Clients, Families and Community Partners – 5/1/20

Dear Personal Care Clients and Families:

Seven weeks have passed since schools were closed and our lives became impacted by COVID-19. Whether you know someone who has had it, live in a community with cases, or have friends and family working on the front lines, we are all impacted in some way.

As states begin to work on their plans to re-open, guidelines are still calling for older adults and at-risk people to shelter in place until June 13th. We have asked our caregivers to exercise caution given their work with high risk populations. We will continue to make COVID-19 testing available to all caregivers who were exposed or request it. Additionally we are continuing to monitor staff for symptoms, exposure and recent travel.

At this time, no Personal Care employees have tested positive for COVID-19. We have had three clients test positive, all of whom reside at the same community.

We appreciate your awareness of the challenges that COVID-19 has placed on the work that we do. In an effort to reduce the number of people that our clients are exposed to we have made efforts to streamline staffing. This consistency has resulted in overtime charges for some clients in order to avoid sending caregivers into multiple facilities or homes. This pandemic has hard costs associated with it- gloves, masks, face shields, gowns, cleaner, and sanitizing products to name a few. Our goal has been to absorb as much of these costs as possible while asking clients to help pay for overtime when it is necessary or rideshare costs for those impacted by public transportation schedule changes.

Like many of you, I am missing hugs from my family and time spent with friends. We are finding that many of the people we serve might have their physical needs met but there is a gap when it comes to social and emotional health. Some of you have explored the use of Amazon Echo, google products, FaceTime and skype to continue to check in. While nothing replaces visits from family, some clients have asked us to increase care to help bridge the gaps and determine if someone really is “doing okay”.

Our caregivers continue to be the heroes of Personal Care’s COVID-19 experience. They have witnessed the effects this virus has had on our older adults and the important role that they play helping to keep clients physically and emotionally strong. Their steadfast commitment to their work is an inspiration to us all.

If you have any questions, concerns, or comments please feel free to reach out.

Stay safe!

Danielle Grabol

 

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Update to Caregivers – 4/28/20

Dear Personal Care Employees:

It has been seven weeks since schools were officially closed and we started this COVID journey together. In the past seven weeks we have seen many changes in the ways in which we care for others and ourselves. Throughout these changes you have remained steadily committed to our mission and for that we are grateful.

The Department of Health in conjunction with the National Guard will be conducting community-wide testing in several facilities that we work in over the next few weeks. When widespread testing is conducted we expect that there will be asymptomatic cases of COVID that are discovered. Testing will be made available to any Personal Care Employee who wishes to be tested. Anyone who has been exposed to someone who is COVID positive will be tested immediately. To date we have had three Personal Care clients test positive for COVID, none of them are receiving care at this time.

Many of the facilities we work in plan to extend their current isolation practices through the middle of May. While this is hard for the clients that we serve, we support the recommendations that older adults continue to physically isolate as best they can. We ask that you continue to wear your mask while you are working, practice hand washing techniques and notify us if you are not feeling well. If your client has a sudden change in status, cough, or fever please call the office immediately. If you have been exposed to someone with COVID, traveled out of the state, or work in another facility please let us know.

As we are all facing additional stress and anxiety in our lives I would encourage you to all take some time for yourself to decompress. Taking a walk, listening to relaxing music, a warm bath, spending some time away from your phone or even baking your favorite cake can all be ways that we relax. Remember that we are all in this together!

If you have any questions, concerns, or suggestions we welcome you to contact us.

Stay safe!

Danielle

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Update for Caregivers from Danielle Grabol – 4/22/20

Dear Personal Care Employees:

Each week that passes leaves me inspired and honored to work with you. We continue to see the ways each of you are committed to the work that we do. Thank you for all that you are doing to keep the mission of our work alive during these difficult times.

Each caregiver has been issued cloth masks. If you would like another mask please let us know. Cloth masks should be hand washed in hot water. Rotate out your mask. Avoid touching the front of your mask. Remove by the elastic or ties using clean hands. Wash your hands after you remove your mask. We are recommending that masks be stored in paper bags with handles. Please wear your masks, this is not optional. Keep your mask on while you are working even while in your client’s home.

We would like everyone to please respond to this email and let us know if you work another job and where. Many of the communities that we work in are asking us to please limit the number of facilities that staff work in. This is understandably difficult for us to manage

The Department of Health has been compiling a list of facilities with known positive COVID cases. These reports are being published in local news stories. We wanted you to know that there have been discrepancies in the reporting with some places being listed that don’t have nearly the amount of cases, and vice versa. Everyone makes mistakes, even Health Departments. We encourage you to continue to let us know what you are hearing in the communities that you work in.

As Gov. Kemp has made changes to the State’s guidelines we wanted to encourage you to please continue to practice safe social distancing, hand washing techniques, and be overly cautious when out in public. We have had no known positive COVID-19 cases with Personal Care employees. We want to continue to keep all our staff as safe as possible. Many of the facilities we work in have indicated that they will continue their current procedures until early May, when the state has indicated the state of Emergency will be over.

If any employee wishes to be tested for COVID-19 and would like assistance with that please contact Martha Clinkscales at 404-373-2727 or mclinkscales@personalcare.net Martha will help facilitate testing at Georgia Tech. This is no-cost testing and takes around 2-hours total with test results given on the same day.

We will continue to keep you updated as best we can regarding information as we receive it from communities. If you work someplace with an active COVID outbreak please notify us immediately. Please continue to notify us if you have been exposed to someone with COVID. If you do not feel well please contact us immediately. Do not report to work with a fever or cough. Let us know if you have traveled recently.

In these uncertain times we understand that tension and anxiety runs high. Thank you for extending us all grace as we face COVID together as a team. You are appreciated now and always.

If you have any questions, concerns, or suggestions we welcome you to contact us. Stay safe!

Warm Regards,

Danielle

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