Celebrating 40 years of service of the Metro Atlanta Community


  Contact : 404-373-2727 | 24 hours a day 7 days a week

Archive for May 2020

Letter to Clients – Families – 5/20/20

May 20th, 2020

Dear Personal Care Clients and Families:

We hope that this letter finds you safe and well. Many of you are experiencing some sort of COVID-fatigue and we understand this. Our updates will continue for now and we hope that we are nearing a time when they will become less frequent.

Many of the communities that we work in are working on gradual plans to re-open. They are doing so with an abundance of caution. We will continue to recommend that our caregivers that cannot maintain six-feet of distance from their clients wear masks.   At this time, no Personal Care Employees have tested positive for COVID-19. We continue to be grateful for this, and will make rapid result testing available for any employee who wishes to have it done. As technology around antibody testing improves, we will be researching options for this as well. Personal Care employees are continuing to practice precautions around infection control and physical distancing.

We have established an Employee Appreciation Fund that will be used to help pay our caregivers for their heroic commitment to clients, families, communities, and each other. If you wish to contribute to this fund you can do so by either adding an extra amount to your payment or sending a separate check. Please let us know by a written notation or an email of your wishes. ALL OF THESE FUNDS will go directly to our employees working in the field. Funds collected will be distributed to all caregivers who have continued to work throughout the pandemic. We have currently collected $5500 towards our goal of $20,000. Personal Care will be contributing to the Employee Appreciation Fund as well, and collecting money until the beginning of June.

We continue to count our blessings and be grateful for the outpouring of support we have received that has allowed us to continue the work that we do. Countless hours have been spent sourcing masks, gloves, cleaning products, hand sanitizer, etc. Private duty homecare providers are not infectious disease experts and COVID-19 forced us to refresh and learn quickly. Our staff have adapted to the almost daily policy and protocol changes that this pandemic forced upon us.

Thank you to our clients, client family members and friends for allowing us to continue to provide care in these unprecedented times. Your trust in Personal Care is greatly appreciated.

With gratitude-

Danielle Grabol
Chief Operating Officer

Read More

Update from Danielle Grabol – 5.18.20

Dear Personal Care Clients and Families:

Our weekly updates regarding COVID-19 will continue and we are happy to report that nothing has changed since our update last week. The communities we work in have reported no new cases of COVID and most are COVID- free. We continue to make rapid-result testing available to caregivers, and are very grateful to report that at this time no Personal Care employees have tested positive for COVID-19.

We are indebted to so many people who have helped us equip our caregivers to continue to show up every day, safe, protected, and prepared to deliver care. Our community has come together and sewn, laminated, resourced, donated, delivered…masks, disinfectant, gloves, shields, hand sanitizer, more masks. It is through this generosity and support that we have kept our staff working safely.

Our 200 office employees, nurses and nursing assistants have soldiered on in the midst of the coronavirus crisis in order to continue to deliver care. In honor of the countless ways in which we have been supported we are feeding 25 Emory Hospital employees this week and 40 Piedmont Hospital employees next week through the Meal Bridge program. We will continue to pay forward every gift and kindness shown to us in every way that we can.

We have established an Employee Appreciation Fund that will be used to help pay our caregivers for their heroic commitment to clients, families, communities, and each other. We are touched that so many of you have contacted us asking to contribute to caregivers that are continuing to show up every day to care for people who need support. If you wish to contribute to this fund you can do so by either adding an extra amount to your payment or sending a separate check. Please let us know with a written notation or an email of your wishes. If it is best for us to add an amount to your invoice we can do so at your direction. If you wish to include the contribution with your payment please indicate that you have done so. ALL OF THESE FUNDS will go directly to our employees working in the field. We will mention this opportunity in the weekly email updates through May. Our plan is to disburse these funds around the middle of June. Our company turns 40 years old on June 11, and we will be adding some money to this fund as well, as we celebrate our employees and this milestone.

Our healthcare heroes are staying the course. They continue to use precautions, wear masks in public, and many are leaving their homes only to go to work. Our staff are committed to their roles in caring for an at-risk population. Thank you for your continued trust that allows us to deliver the care you deserve.

With gratitude-

Read More

Update to Clients, Families and Community Partners – 5/1/20

Dear Personal Care Clients and Families:

Seven weeks have passed since schools were closed and our lives became impacted by COVID-19. Whether you know someone who has had it, live in a community with cases, or have friends and family working on the front lines, we are all impacted in some way.

As states begin to work on their plans to re-open, guidelines are still calling for older adults and at-risk people to shelter in place until June 13th. We have asked our caregivers to exercise caution given their work with high risk populations. We will continue to make COVID-19 testing available to all caregivers who were exposed or request it. Additionally we are continuing to monitor staff for symptoms, exposure and recent travel.

At this time, no Personal Care employees have tested positive for COVID-19. We have had three clients test positive, all of whom reside at the same community.

We appreciate your awareness of the challenges that COVID-19 has placed on the work that we do. In an effort to reduce the number of people that our clients are exposed to we have made efforts to streamline staffing. This consistency has resulted in overtime charges for some clients in order to avoid sending caregivers into multiple facilities or homes. This pandemic has hard costs associated with it- gloves, masks, face shields, gowns, cleaner, and sanitizing products to name a few. Our goal has been to absorb as much of these costs as possible while asking clients to help pay for overtime when it is necessary or rideshare costs for those impacted by public transportation schedule changes.

Like many of you, I am missing hugs from my family and time spent with friends. We are finding that many of the people we serve might have their physical needs met but there is a gap when it comes to social and emotional health. Some of you have explored the use of Amazon Echo, google products, FaceTime and skype to continue to check in. While nothing replaces visits from family, some clients have asked us to increase care to help bridge the gaps and determine if someone really is “doing okay”.

Our caregivers continue to be the heroes of Personal Care’s COVID-19 experience. They have witnessed the effects this virus has had on our older adults and the important role that they play helping to keep clients physically and emotionally strong. Their steadfast commitment to their work is an inspiration to us all.

If you have any questions, concerns, or comments please feel free to reach out.

Stay safe!

Danielle Grabol

 

Read More